Support
We’re happy to help with license keys, installing visuals, the Theme Studio, or anything else. The fastest way to reach us is email.
Email support
contact@kevisuals.comWe typically reply within 1–2 business days. To help us help you faster, include the visual name, your purchase email, and a screenshot if something looks wrong.
Common questions
- My license key isn’t unlocking Pro features
- Open the visual’s Format pane, find the License card, and paste the full key (it’s long — make sure none is cut off). Your keys live in your account. If it still won’t unlock, email us the visual name and the email you purchased with.
- How do I install a custom visual?
- In Power BI, choose Get more visuals → Import a visual from a file and select the
.pbivizfile, or install it from Microsoft AppSource. The free tier works with no key; Pro features unlock with your license key. - Billing, refunds, or changing a plan
- Purchases are handled through Stripe. For a receipt, refund request, or plan change, email us from the address you bought with and we’ll sort it out.
- I want to delete my account or data
- You can permanently delete your account and all associated data from your account page. See our privacy policy for what we store.
Still stuck? Just email contact@kevisuals.com — a real person reads every message.
See also our privacy policy, terms, and accessibility statement.